People often talk about innovation and disruption as being major “game changers”.
In reality, innovation can occur from simple ideas that can be easily implemented to improve efficiency, quality or service. In turn, these ideas do not always require much investment, time or resources. However, innovation can happen at the least likely time – a type of “Eureka” moment that disrupts an industry. Many times, this disruption leads to new market demand or additional value.
Within the automotive industry, many people – especially consumers – turn to new technology, models, and designs as being truly innovative. That may be the case, but often those examples of innovation are temporary. Whereas the improvements made behind-the-scenes creating that vehicle, the processes placed to improve quality, can drive industry change.
For example, new platforms like electric vehicles are innovative and disruptive at the same time. While this segment of the industry is still in a developmental stage, it is already causing transformation to take root. From new advancements in technology to improved manufacturing processes, there is still work being done to perfect EVs. It is the little things in these advancements – and sometimes incremental things – that fuel further innovation.
Insequence – Quality Driving Innovation
At Insequence, we continue to innovate. Being a software company, we stay current on the latest technology that provides the platform for our solutions and take steps to modernize functionality, UX and UI.
Insequence is innovative in that we have dedicated ourselves to a continuous learning environment that will drive improvements enterprise wide from our services and deployment teams to our support structure and programming team. As expected, this has disrupted our company’s day to day procedures but with a purpose. Our final goal is to improve product and service delivery to Insequence customers through a continued focus on quality. The good news – we are already seeing results.
For instance, we are now seeing about 85% of our support tickets being closed in the same day which demonstrates improved training for both employees and our customers. This is important in continuing to improve resolution time and support quality. Additionally, we have improved processes relating to Programming requests and continue to invest in expanding documentation.
This is a consistent process of improvement as we promote innovation through a higher degree of quality and delivery of products and services. Innovation is a culture at Insequence, backed by continuous learning and improvement.
Insequence Corporation
Insequence is a leading provider of sequencing and manufacturing software solutions. Easily tailored to individual facilities, their software’s modular design can fulfill requirements no matter the size or complexity of the system. This results in a standard sequencing system, SPD Pro that is more complete and capable than any other solution. In addition to just-in-sequence (JIS), Insequence provides MES, Inventory Management, and SCADA solutions.
With experience throughout the Americas and Europe, plus over 20 standard automotive OEM interfaces and 24 x 7 x 365 multilingual customer support, Insequence is at the forefront of supply chain software solution providers. As a result, they still work with their original customer from 1996.
GO WITH THE PRO.
GO WITH INSEQUENCE.
The Company That Pioneered End-to-End Manufacturing.
