Around The Clock and Around The World:
24x7x365 Live Support

Multiple Languages. One Commitment.

No matter how you say it, 24 x 7 x 365 live support is absolutely indispensable. When our customers require support to keep their lines operational, we believe they should have immediate access to a trained professional. And that’s what we offer. Our support program gives clients access to technicians 24 x 7 x 365, with support available in multiple languages.

Suppliers want reliable solutions in the first place, and ours are–but if there is an issue, it’s got to be resolved quickly. To provide our clients peace of mind, Insequence offers live 24 x 7 with technicians just a phone call away. If an issue should persist, a set escalation plan gets customers to the resources they need.

MULTIPLE OPTIONS

Often times the plant floor makes it difficult to hear a verbal conversation or receive a cell signal. Because of that it often makes calling into a technician difficult. Therefore, as an alternative, Insequence offers an option to reach technicians through online chat. In addition, for less urgent issues, clients can reach technicians by email. As a result, Insequence 24 x 7 support offers users a high level of accessibility to resources for troubleshooting.

FAST RESOLUTION

Our team uses remotely controlled software–secured over a Virtual Private Network–to directly resolve potential issues within minutes of your call. If the issue can’t be resolved immediately, there is an established escalation process. Through this process our customers get connected with the right people.

Insequence.Online

We believe giving our customers easy access to information on Insequence products and current projects is another way to help them maintain the smooth operation of their facilities. That’s why we created Insequence.Online, a catalog of web-accessible customer-centric services that includes:

Live Chat Support
Our Software Knowledgeable
Comprehensive FAQs
Customer Forums
Training Webinars
Customer Feedback Polling
And much more

Note: Access to Insequence.Online is exclusively for our customers and requires having an account. Don’t have one? Sign up today!

How can we help?

Need to get in touch ASAP? Call or email us any time. If you’d like more information please use the Free Consultation form. We’ll be standing by!

NEED IMMEDIATE HELP?

US & Canadian Callers
615.459.8943
Europe – All Callers
+44 (0)1869 238 080

Email Us
support@insequence.com

Insequence's automotive manufacturing software provides reliable, time-tested solutions for suppliers and the OEMs they serve.

Insequence customers know they can count on our industry-leading support network to access the mission-critical services they need.

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Around The Clock and Around The World:
24x7x365 Live Support